Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Taz

Taz

October 20, 2025

5  out of  5
rating by Taz
"This review is especially for Deb B at this office. Deb always responds quickly and efficiently to assure my issues are resolved. When I have policy questions, need a copy of something or need additional information she either has the answers immediately or is able to research and provide them expediency. Based on the excellent service that I have been provided, I will continue to maintain my auto and Homeowner's policies with this agency ."
We responded:
"Thank you so much Taz! You’re just the best and totally agree- Deb is amazing! We appreciate you so much!"
Profile photo of Sandra Sartor

Sandra Sartor

September 26, 2025

5  out of  5
rating by Sandra Sartor
"Robin provided excellent customer service to me over a phone call. She is a great asset to State Farm and to this agent."
We responded:
"Thank you Sandra. I 100% agree. We are thankful for your amazing review and taking care of your insurance! "
Profile photo of Wade Quinn

Wade Quinn

September 24, 2025

5  out of  5
rating by Wade Quinn
"Barbara and her team are very helpful and very responsive. Its a pleasure doing business with them."
We responded:
"Thank you Dr. Quinn - we love helping take care of all your insurance needs! We really appreciate you! "
Profile photo of Fen Haines

Fen Haines

September 17, 2025

5  out of  5
rating by Fen Haines
"Always quick to answer and helpful, the other day I discovered i had my renters insurance connected to the wrong address, simply sent a text and it was fixed within the hour, by far the best people I’ve been with"
We responded:
"Fen - you’re the best and we thank you! What a great review and we all appreciate you so much. "
Profile photo of Donnie Brown

Donnie Brown

September 10, 2025

5  out of  5
rating by Donnie Brown
"We have been with SF since 1970 and have become to expect good reliable customer support. We have found that with Barb and staff. We hope we never need them but if we do I know they will be there for us."
We responded:
"What wonderful things to say! We thank you so much for your review and love handling your insurance needs! "
Profile photo of Loren Hargrave

Loren Hargrave

September 3, 2025

5  out of  5
rating by Loren Hargrave
"Always feel like I’m part of the family! Deb has been with me all the way for years. Thank you, Barbara Shelly Agency with State Farm!"
We responded:
"Thank you Loren! We love having you as a valued policyholder and enjoy treating our customers like family! "
Profile photo of Stephen Boyle

Stephen Boyle

August 28, 2025

5  out of  5
rating by Stephen Boyle
"Lauren has helped so much!! Highly recommend Barbara Shelley State Farm!!"
We responded:
"Thank you Stephen! We all agree, Lauren is amazing! We appreciate your review and business very much! "
Profile photo of emily wilton

emily wilton

August 28, 2025

5  out of  5
rating by emily wilton
"Everyone is so welcoming and kind!"
We responded:
"Thank you Emily - you’re best! "
Profile photo of Haleigh Mickens

Haleigh Mickens

August 28, 2025

5  out of  5
rating by Haleigh Mickens
"Everyone at this office is so knowledgeable & welcoming. Kinsley specifically was very helpful and made me feel very at ease. She really made me feel supported and that helped so much! Would recommend her and this office to anyone!"
We responded:
"This is wonderful ! Thank you very much for your review. We all agree Kenzlee is the best! "
Profile photo of Andrew Cronan

Andrew Cronan

August 27, 2025

5  out of  5
rating by Andrew Cronan
"Barbara and Deb are fabulous in their advice and service - always looking out for the best interests of their clients - highly recommended..."
We responded:
"Mr. Cronan - your kind words and great review mean so much to all of us. Thank you very much!"
Profile photo of Darell Johnson

Darell Johnson

August 23, 2025

5  out of  5
rating by Darell Johnson
"Very professional and always helpful!"
We responded:
"Darell - We are thankful for you, your business and review! "
Profile photo of Andrea Corbin

Andrea Corbin

August 7, 2025

5  out of  5
rating by Andrea Corbin
"Deb Bresnahan is highly professional, responsive, and extremely helpful."
We responded:
"Thank you Andrea! We all agree and Deb is wonderful. We are so thankful for your amazing review! "
Profile photo of Roma

Roma

August 2, 2025

5  out of  5
rating by Roma
"Wonderful service! I met with Debora to review my home and car policies. She was very helpful and made sure that all my coverages were what they should be."
We responded:
"This is so great to hear! Thank you for your review. The team and I appreciate you."
Profile photo of Mark Mcfall

Mark Mcfall

July 24, 2025

5  out of  5
rating by Mark Mcfall
"Great customer service. Deal with lot differnt situations she was the best."
We responded:
"This is wonderful and thank you for your review! The entire team and I are very thankful for you! "
Profile photo of Staci Holloway

Staci Holloway

July 22, 2025

5  out of  5
rating by Staci Holloway
"We had a great experience working with Barbara and her team. Barbara always took the time to thoughtfully answer any questions that we had, and Deb was always responsive, professional, and a pleasure to work with. We were sorry to have to find a new agent when we moved out of state."
We responded:
"HI Staci: Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We were all so sorry to see you move - and wish you much happiness and success in your new home! If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Jessica Hester

Jessica Hester

July 9, 2025

5  out of  5
rating by Jessica Hester
"I have known Barbara for many years, and not only is she an incredible State Farm agent, but she is also an amazingly kind and caring person, which you can tell resonates through her entire office and team. I cannot recommend her highly enough."
We responded:
"Jessica A thank you for your generous words. Serving our community and helping others is our mission - and working with people like you make it all worthwhile. "
Profile photo of Jim bresnahan

Jim bresnahan

July 2, 2025

5  out of  5
rating by Jim bresnahan
"Deb returns phone calls promptly, friendly, and answers all my questions. She’s professional and fun."
We responded:
"Thank you Jim! "
Profile photo of Kristy Fyfe

Kristy Fyfe

July 1, 2025

5  out of  5
rating by Kristy Fyfe
"Every person at Barb Shelley's office is extremely helpful, professional, and very kind. I recently had a complicated auto claim and Lauren went above and beyond to make sure that my work was completed to my liking. I really felt like she was my advocate in a difficult situation. Deb is also top notch! Any time I have a question or adjustment to a policy, she always quickly responds and is a fabulous communicator."
We responded:
"Thank you Kristy! The team and I love helping make your life easier in the insurance market! We are here to serve you and so thankful to have you as a policy holder. "
Profile photo of Robert Walsh

Robert Walsh

July 1, 2025

5  out of  5
rating by Robert Walsh
"I've known and worked with Barb and her professional staff for many years! A very hands on agency. Keep up the hard/great work."
We responded:
"Bobby - you’re the best with your kind words! They mean so Much to the team and I! Thank you bunches for all you do! "
Profile photo of Theresa Hobbs

Theresa Hobbs

June 27, 2025

5  out of  5
rating by Theresa Hobbs
"Barb Shelly and Deb Bresnahan were extremely helpful when a tree fell on our home . They were there to help answer all the questions I had and helped guide me through the whole process . When you experience such an event to your home it means the world to you knowing your State Farm agent and team are right there with you"
We responded:
"Thank you Theresa! So happy you are part of our State Farm family!"
Profile photo of Mark Berry

Mark Berry

June 24, 2025

5  out of  5
rating by Mark Berry
"Always more than friendly, Deb and Robin are the greatest"
We responded:
"Mark - Thank you SO much! You are the greatest! "
Profile photo of patricia mcbrayer

patricia mcbrayer

June 17, 2025

5  out of  5
rating by patricia mcbrayer
"Barbara and her team are first-rate! They are friendly, professional, knowledgeable and responsive. I've worked with many State Farm agents over the years, and Barbara is one of the best!"
We responded:
"Patricia - My team and I thank you so much. Words like yours make our day. We truly enjoy taking care of our policyholders! "
Profile photo of William Hill

William Hill

June 13, 2025

5  out of  5
rating by William Hill
"This branch of State Farm supporting the Williamsburg area is amazing. I needed to switch my auto and home insurance this year and not only did they give me a great price but the customer service and there willingness to to go over multiple options was top tier. I worked with Debora Bresnathan and she was excellent throughout the entire process. With her help I was able to get a lower home insurance premium than my existing homeowners policy and a lower car insurance premium than the company I have been with for the past 6 years. Thanks Deb for all the help."
We responded:
"Thank you very much! It always makes us feel wonderful knowing we have helped save our policyholders money and provide great personal service! We really appreciate you! "
Profile photo of Melinda Snow

Melinda Snow

May 29, 2025

5  out of  5
rating by Melinda Snow
"I had a fantastic meeting with Robin, the team leader in Barbara's office. We met to go over my policies for the upcoming year and she was thorough and patient in explaining all of the line items to me. In addition, she offered ways I could save money on auto and home insurance and I even found out I could still submit a claim on sewer work at my house. I am so glad I met in person with Robin - she is personable and educated me on my coverage. I'd highly recommend this office."
We responded:
"Thank Melinda! We are all so happy to help save on your insurance premiums and with claims. We are here for you! And yes, Robin is pretty special! She will be thrilled by your kind words. "
Profile photo of Laila Richard

Laila Richard

May 21, 2025

5  out of  5
rating by Laila Richard
"State Farm has been my family’s insurance provider for at least the past 40 years, and Barbara Shelly has been my personal agent for the past seven, since I relocated to Williamsburg. Barbara and her staff are beyond stellar. They have worked consistently to ensure my coverage never has never lapsed for any unforeseen reasons from auto billing hiccups to unexpected property coverage requirement changes. I highly recommend this office for State Farm. Knowing they are in my corner helps me sleep well at night."
We responded:
"Hi Laila: You are so wonderful! We appreciate your review! My team and I are delighted to know you are having a super/ great experience with our State Farm office. If you ever need any assistance in the future, as you know, we are here to help!"