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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donnie Brown

September 10, 2025

5  out of  5
rating by Donnie Brown
"We have been with SF since 1970 and have become to expect good reliable customer support. We have found that with Barb and staff. We hope we never need them but if we do I know they will be there for us."
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Loren Hargrave

September 3, 2025

5  out of  5
rating by Loren Hargrave
"Always feel like I’m part of the family! Deb has been with me all the way for years. Thank you, Barbara Shelly Agency with State Farm!"
We responded:
"Thank you Loren! We love having you as a valued policyholder and enjoy treating our customers like family! "
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Stephen Boyle

August 28, 2025

5  out of  5
rating by Stephen Boyle
"Lauren has helped so much!! Highly recommend Barbara Shelley State Farm!!"
We responded:
"Thank you Stephen! We all agree, Lauren is amazing! We appreciate your review and business very much! "
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emily wilton

August 28, 2025

5  out of  5
rating by emily wilton
"Everyone is so welcoming and kind!"
We responded:
"Thank you Emily - you’re best! "
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Haleigh Mickens

August 28, 2025

5  out of  5
rating by Haleigh Mickens
"Everyone at this office is so knowledgeable & welcoming. Kinsley specifically was very helpful and made me feel very at ease. She really made me feel supported and that helped so much! Would recommend her and this office to anyone!"
We responded:
"This is wonderful ! Thank you very much for your review. We all agree Kenzlee is the best! "
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Andrew Cronan

August 27, 2025

5  out of  5
rating by Andrew Cronan
"Barbara and Deb are fabulous in their advice and service - always looking out for the best interests of their clients - highly recommended..."
We responded:
"Mr. Cronan - your kind words and great review mean so much to all of us. Thank you very much!"
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Darell Johnson

August 23, 2025

5  out of  5
rating by Darell Johnson
"Very professional and always helpful!"
We responded:
"Darell - We are thankful for you, your business and review! "
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Andrea Corbin

August 7, 2025

5  out of  5
rating by Andrea Corbin
"Deb Bresnahan is highly professional, responsive, and extremely helpful."
We responded:
"Thank you Andrea! We all agree and Deb is wonderful. We are so thankful for your amazing review! "
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Roma

August 2, 2025

5  out of  5
rating by Roma
"Wonderful service! I met with Debora to review my home and car policies. She was very helpful and made sure that all my coverages were what they should be."
We responded:
"This is so great to hear! Thank you for your review. The team and I appreciate you."
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Mark Mcfall

July 24, 2025

5  out of  5
rating by Mark Mcfall
"Great customer service. Deal with lot differnt situations she was the best."
We responded:
"This is wonderful and thank you for your review! The entire team and I are very thankful for you! "
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Staci Holloway

July 22, 2025

5  out of  5
rating by Staci Holloway
"We had a great experience working with Barbara and her team. Barbara always took the time to thoughtfully answer any questions that we had, and Deb was always responsive, professional, and a pleasure to work with. We were sorry to have to find a new agent when we moved out of state."
We responded:
"HI Staci: Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We were all so sorry to see you move - and wish you much happiness and success in your new home! If you ever have any questions or need assistance, we’re here to help!"
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Jessica Hester

July 9, 2025

5  out of  5
rating by Jessica Hester
"I have known Barbara for many years, and not only is she an incredible State Farm agent, but she is also an amazingly kind and caring person, which you can tell resonates through her entire office and team. I cannot recommend her highly enough."
We responded:
"Jessica A thank you for your generous words. Serving our community and helping others is our mission - and working with people like you make it all worthwhile. "
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Jim bresnahan

July 2, 2025

5  out of  5
rating by Jim bresnahan
"Deb returns phone calls promptly, friendly, and answers all my questions. She’s professional and fun."
We responded:
"Thank you Jim! "
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Kristy Fyfe

July 1, 2025

5  out of  5
rating by Kristy Fyfe
"Every person at Barb Shelley's office is extremely helpful, professional, and very kind. I recently had a complicated auto claim and Lauren went above and beyond to make sure that my work was completed to my liking. I really felt like she was my advocate in a difficult situation. Deb is also top notch! Any time I have a question or adjustment to a policy, she always quickly responds and is a fabulous communicator."
We responded:
"Thank you Kristy! The team and I love helping make your life easier in the insurance market! We are here to serve you and so thankful to have you as a policy holder. "
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Robert Walsh

July 1, 2025

5  out of  5
rating by Robert Walsh
"I've known and worked with Barb and her professional staff for many years! A very hands on agency. Keep up the hard/great work."
We responded:
"Bobby - you’re the best with your kind words! They mean so Much to the team and I! Thank you bunches for all you do! "
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Theresa Hobbs

June 27, 2025

5  out of  5
rating by Theresa Hobbs
"Barb Shelly and Deb Bresnahan were extremely helpful when a tree fell on our home . They were there to help answer all the questions I had and helped guide me through the whole process . When you experience such an event to your home it means the world to you knowing your State Farm agent and team are right there with you"
We responded:
"Thank you Theresa! So happy you are part of our State Farm family!"
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Mark Berry

June 24, 2025

5  out of  5
rating by Mark Berry
"Always more than friendly, Deb and Robin are the greatest"
We responded:
"Mark - Thank you SO much! You are the greatest! "
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patricia mcbrayer

June 17, 2025

5  out of  5
rating by patricia mcbrayer
"Barbara and her team are first-rate! They are friendly, professional, knowledgeable and responsive. I've worked with many State Farm agents over the years, and Barbara is one of the best!"
We responded:
"Patricia - My team and I thank you so much. Words like yours make our day. We truly enjoy taking care of our policyholders! "
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William Hill

June 13, 2025

5  out of  5
rating by William Hill
"This branch of State Farm supporting the Williamsburg area is amazing. I needed to switch my auto and home insurance this year and not only did they give me a great price but the customer service and there willingness to to go over multiple options was top tier. I worked with Debora Bresnathan and she was excellent throughout the entire process. With her help I was able to get a lower home insurance premium than my existing homeowners policy and a lower car insurance premium than the company I have been with for the past 6 years. Thanks Deb for all the help."
We responded:
"Thank you very much! It always makes us feel wonderful knowing we have helped save our policyholders money and provide great personal service! We really appreciate you! "
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Melinda Snow

May 29, 2025

5  out of  5
rating by Melinda Snow
"I had a fantastic meeting with Robin, the team leader in Barbara's office. We met to go over my policies for the upcoming year and she was thorough and patient in explaining all of the line items to me. In addition, she offered ways I could save money on auto and home insurance and I even found out I could still submit a claim on sewer work at my house. I am so glad I met in person with Robin - she is personable and educated me on my coverage. I'd highly recommend this office."
We responded:
"Thank Melinda! We are all so happy to help save on your insurance premiums and with claims. We are here for you! And yes, Robin is pretty special! She will be thrilled by your kind words. "
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Laila Richard

May 21, 2025

5  out of  5
rating by Laila Richard
"State Farm has been my family’s insurance provider for at least the past 40 years, and Barbara Shelly has been my personal agent for the past seven, since I relocated to Williamsburg. Barbara and her staff are beyond stellar. They have worked consistently to ensure my coverage never has never lapsed for any unforeseen reasons from auto billing hiccups to unexpected property coverage requirement changes. I highly recommend this office for State Farm. Knowing they are in my corner helps me sleep well at night."
We responded:
"Hi Laila: You are so wonderful! We appreciate your review! My team and I are delighted to know you are having a super/ great experience with our State Farm office. If you ever need any assistance in the future, as you know, we are here to help!"
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Mke Roberts

May 19, 2025

4  out of  5
rating by Mke Roberts
"I never leave reviews but had to make an exception. I was in a really tough spot last Friday and needed help with adding a new vehicle to our policy. I reached out to the company that dose provide coverage for our fleet, well it was 4:38 pm, and I couldn't get anyone in that office to pick up the phone. Desperate, I called Barbs office, they answered and covered the truck so we would not be down. It was 4:59 they close at 5, now that is caring for your customers."
We responded:
"Thank you Mike - we enjoy taking care of you and should you ever need us after business hours, you can! I’m so happy this all worked out! "
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Amy Luna

May 7, 2025

5  out of  5
rating by Amy Luna
"Barbara Shelly State Farm makes everything easy when adding, adjusting coverage, talking about what’s recommended to project myself and family financially in the event an accident happens! We couldn’t be happier with their availability and response time when we need something!"
We responded:
"Thank you Amy! You’re the bestest! "
Profile photo of Marilyn Cooperman

Marilyn Cooperman

May 7, 2025

5  out of  5
rating by Marilyn Cooperman
"Everyone at Barbara Shelly’s office has been helpful over the many years I’ve used for my college age and now after college years son. They work with you to find a good policy, respond quickly to questions or concerns. No complaints about this agency at all."
We responded:
"Thank you Marilyn - this review means so much to all of us! We love having you as a policyholder and taking care of you! "
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Jim Rooney

May 1, 2025

5  out of  5
rating by Jim Rooney
"Just letting you know that my wife and I had a great claim experience with our new insurance company, State Farm agency On Jamestown Road in Williamsburg We just departed Cleveland for our trip back home to Williamsburg and after one hour out of the city the foreign object ran into the car resulting in two demolished tires at a ruptured fuel tank leak spewing gas all over the highway. My agents Robin and Barbara were able to connect me with her team and her people. Almost immediately securing a tow truck and the car rental and a workshop Near Youngstown, Ohio, and had us on our way home six hours later. We stay with us by Text Phone an email next two days, And have already a check issued Reimbursement of my expenses is less my deductible. I'll be picking up my car-Driving back to Youngstown returning the rental and all I can say is our life is much easier. Thanks to the State Farm team throughout. My renewal comes up next month without a doubt I'll be with them again next year!"
We responded:
"Mr Rooney - thank you for these encouraging words! We love helping take care of you and your family! It is our mission to help your life a little easier when insurance is needed! We appreciate you! "