Skip to content
Profile photo of a State Farm Agent named: Barbara Shelly

State Farm® Insurance Agent Barbara Shelly

4.9 out of 5 average rating (92 reviews)

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Support Staff

November 22, 2023

5  out of  5 rating by Support Staff
"We are so grateful to the team at Barbara Shelly especially Robin! She is always so responsive and caring with our business needs! Thank you so much to the team!"

Niccole Belisle

November 6, 2023

5  out of  5 rating by Niccole Belisle
"Thank you to Barbara Shelley’s State Farm agency. My windshield was recently cracked by a large rock. I called the office and Deb took immediate care of me. She processed my claim in minutes and was very helpful getting my car repaired. Thank you to Barbara Shelley for having the best employees and thank you again to Deb- you ROCK!!"

Redell Martin

November 6, 2023

5  out of  5 rating by Redell Martin
"I have received nothing but the greatest help ,information ,processing times from Barbara, I am very, very pleased, well done."

Jacob Allison

October 31, 2023

5  out of  5 rating by Jacob Allison
"Deb Bresnahan did an amazing job moving my insurance from Oklahoma to Virginia. She found the best bang for my buck. Thank you!"

C Johnson

October 20, 2023

5  out of  5 rating by C Johnson
"Cannot rave enough about Barb and her staff! They are knowledgeable, professional, super responsive, AND they treat us like family! We had a complex issue that was the result of a former agent dropping the ball. Barb and her staff worked diligently for months with State Farm’s corporate office to solve the problem, provided regular updates, and succeeded in getting us the refund that was due. Honestly did not think this kind of personal attention existed anymore. We are so delighted to have found this terrific group."

Albert Brooks

October 16, 2023

5  out of  5 rating by Albert Brooks
"Barbara Shelly has been my State Farm agent for a few years now, and her office has always been quite capable. Today however, I had the pleasure of working with Debora B., who went above and beyond. She answered my emailed questions quickly and accurately, and helped me with some industry terminology I was not familiar with. She rocks!"

Mary McGovern

October 1, 2023

5  out of  5 rating by Mary McGovern
"We're delighted to be working with Barbara and Robin. They've made it super easy to get good coverage and save money at the same time. And having worked with Robin before, we know that we can count on them to keep an eye on our policies, interface with the providers as needed, and make sure that we have support when it matters most. We highly recommend them!"

Debbie Williams

September 21, 2023

5  out of  5 rating by Debbie Williams
"I would like to thank Barabara for such awesome service yesterday. I went into her to ask questions about my insurance and additional plans I could add to what I had, and I must say she was a breath of fresh air. She is so knowledgeable, skilled, personable and customer centered. I like how she educates and allowed me the time to ask questions. She never tried to get me to close out another insurance plan I had with another company but only advised things I could do to enhance what I already have. She even blessed me and my family member with a little token of her appreciation of me stopping by. I thank God for an insurance agent who not only executes her job but believes in making life better for others. State Farm is blessed to have her in their company as well as management. Also, she has a wonderful staff who provide the same level of service."

K. Kulick

September 20, 2023

5  out of  5 rating by K. Kulick
"Barbara and Robin are awesome! Shopping for homeowners, auto and umbrella insurance, I stopped by their office on Jamestown Rd for an estimate (after the premiums at my previous insurance company unexpectedly skyrocketed). It was the most pleasant insurance shopping experience ever. Barbara and Robin are outstanding professionals, very knowledgeable, welcoming and personable. Together, they worked with me to find the right policies for my situation – filling in important gaps, while removing unneeded coverage. There was absolutely no pressure to sell additional products or services. Instead, they described an array of coverage options and pointed out several cost-saving measures that enabled me to tailor the policies to my needs. As a result, I now have policies that provide better, more complete coverage while saving me money"

Tamyra Jovel

August 8, 2023

5  out of  5 rating by Tamyra Jovel
"I am so glad Barbara Shelly is my agent. She makes sure I have the policies and coverage I need, not because of quotas or sales goals. She knows personally and professionally what it looks like when families don't have the policies that help when a crisis or tragedy occurs. She and her team look out for me and my husband."

Susette Goodwin

August 7, 2023

5  out of  5 rating by Susette Goodwin
"I can call Barbara Shelly’s office any time of the day and can get immediate help! Her staff is always super helpful and patient with any question I have."

Malissa Fenton

June 29, 2023

5  out of  5 rating by Malissa Fenton
"Ms. Shelly and her team are amazing. When you call them they are so professional and knowledgeable. Thank you for all that you do at State Farm."

jim pacella

June 27, 2023

5  out of  5 rating by jim pacella
"2022 I was looking to switch insurance companies since my then company significantly increased my policies even though I had NO claims on any of my policies ever. I was given some BS reasons why they just had to do it. So I contacted a few different companies, State Farm. included. During my conversation with their representative I told them the coverages for Homeowners, Auto, and Umbrella policies. They gave me what I wanted, they did not oversell coverages yet advised me on a few adjustments to coverage that would improve my policies for minor increases. 2023 renewal premiums have been fair. Some companies give you sweetheart prices when you switch then increase premiums significantly the following year. I am very pleased to have switched to State Farm. Barbara Shelly runs a good agency which I'm pleased to give my business."

Dena Wertz

June 22, 2023

5  out of  5 rating by Dena Wertz
"I reached out to Barbara Shelly State Farm Agency last week because I needed an agent in the area. I currently reside in PA and her reviews and Facebook activity were very impressive. When I called, I talked to Deborah Bresnahan who was very kind and helped with all my homeowner's needs in VA and combined them with current coverage in PA. I had such a positive experience and look forward to continuing this new relationship."

AS Normal

May 18, 2023

5  out of  5 rating by AS Normal
"I have been doing business with the Shelly State Farm agency since 2021. The owner and the staff, are exceptionally professional, efficient & friendly. Barbara Shelly went ***above & beyond*** to find solutions to some significant challenges during the Covid pandemic. Robin Lobus set up Renters insurance for me. Just this week Debra Bresnahan put together an insurance bundle, with the same coverages, that saved me $400+/yr over another agency & brand that I had been using for 20 years. That savings paid for an added Personal Liability Umbrella Policy (PLUP) and STILL netted a savings. Me likey - a lot! Obviously I highly recommend the Shelly State Farm Agency. You'd be smart to give them a call!"

Zena Parker

May 17, 2023

5  out of  5 rating by Zena Parker
"Robin is an amazing, caring professional. Took care of everything I needed to have done."

Sheryl Brown

May 15, 2023

5  out of  5 rating by Sheryl Brown
"Barbara’s team is extremely customer focused and makes every interaction regarding their products and services the absolute best and easiest experience ever. This is why I’ve been a customer for 31 years! They really do take care of me in every way."


May 14, 2023

5  out of  5 rating by Technocredible
"Always friendly, professional and HONEST!"

Milton Taylor

May 12, 2023

4  out of  5 rating by Milton Taylor
"I have been with State farm for about 35 years. Have been very pleased with their business. I did had another insurance before but I when Back. My Father started with State farm."

William Riley

April 28, 2023

5  out of  5 rating by William Riley
"I have been with my State Farm Williamsburg, Virginia office for over 40 years. One of the main reason have been that they have a personal touch when it comes to service. They do not have a canned response to issues. They are up front about things that may occur. One of my children asked me about why I am still with State Farm because they saw where I could get lesser cost insurance. I told them that the I know that I probably could get cheaper insurance somewhere else but I value other things besides cost when it comes to certain situations such as promptness, like ability, service, trust and being there when things go wrong. I also reminded them the time that they needed State Farm and their matter was handled ASAP with no issues. I feel they got the message."

Pam Westbrook

April 20, 2023

5  out of  5 rating by Pam Westbrook
"Barb and her staff, Deb, Robin, Kinsley and Lauren at State Farm are great! I got everything we needed set up with Deb who is knowledgeable and fantastic. She helped me figure out exactly what we needed. Since then, I’ve also spoken with everyone else in the office who have been very helpful. When I have had to leave a message, which is only once or twice, I was called back quickly. My husband and I have been very pleased with our decision to entrust our insurance needs with Barb and her staff."

Jayne Barnard

March 31, 2023

5  out of  5 rating by Jayne Barnard
"This office is very user-friendly. Great phone support, knowledgeable and nice. They've helped me with safe driver rate reduction, coverage questions on homeowners insurance, changing deductibles, notarization, and more."

LaTonya Wallace-Conyers

March 28, 2023

5  out of  5 rating by LaTonya Wallace-Conyers
"Barbara Shelley and her team are great! David Sisk was my Statefarm agent until he retired. Barbara and her team took over and they haven't missed a beat! She has my best interest at heart even when it's not in their favor. They are trustworthy, knowledgeable, and personable, and I highly recommend Barb and her team!"

Kenneth Tyler

February 15, 2023

5  out of  5 rating by Kenneth Tyler
"Barbara and Debora are very helpful when it comes down to doing their job they really know insurance so I’ll give them a call today"

Sam Frye

February 15, 2023

5  out of  5 rating by Sam Frye
"A 40-plus year State Farm customer and absolutely the BEST agent and team I've ever dealt with. After getting switched to multiple agents over the past several years, with no personal service or return calls (multiple messages), I changed my entire portfolio (13 accounts) last month to Barbara and Debora and the team. Barbara spent nearly 2 hours with me reviewing all my policies, making many excellent recommendations and cost-cutting suggestions. What a relief to FINALLY get an Experienced, Reliable, and Responsive team truly interested in serving their client!"