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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Fred Coon

July 17, 2024

5  out of  5 rating by Fred Coon
"Easy to work with and timely responses. Courteous and friendly."
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Buddy Porter

July 3, 2024

5  out of  5 rating by Buddy Porter
"Exceptional service by Deb, Robin and Shelley. By far the quickest and easiest claim I’ve ever filed. The team keeps me updated with discounts too. I’d give these ladies 10 stars, but 5 is all I can choose. 😊"
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Melissa Lirette

June 24, 2024

5  out of  5 rating by Melissa Lirette
"Deb Bresnahan has been great with all of insurance needs. She is knowledgeable and informative with such a personal approach. We appreciate her help with assisting in creating a full coverage home and auto policies. She took care of adding event coverage for an upcoming event. Call Barbara Shelley State Farm and ask for Deb. She’s terrific and knows her stuff."
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Danna Liebler

June 17, 2024

5  out of  5 rating by Danna Liebler
"We love Deb Bresnahan. Always helpful, always takes the time. Very professional and fun. Always enjoy our encounters."
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Alex Otero

June 14, 2024

5  out of  5 rating by Alex Otero
"very nice service and lovely people!"
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michael engelmeyer

June 5, 2024

5  out of  5 rating by michael engelmeyer
"Excellent by every measure….knowledgable, responsive and courteous. And their rates were far better than the 3 or 4 other “name brand” companies from whom I received quotes."
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Annette Tyler

June 5, 2024

5  out of  5 rating by Annette Tyler
"I've been with State Farm for over 30. When Dwight Beamon retired I found Barbara Shelly They are wonderful Robin, Deb and the rest of the gang . So I was passed from one great agent to another"
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William Coleman

June 5, 2024

5  out of  5 rating by William Coleman
"My experience was very awesome. I was pointed in the right direction. I received a lot of great. Great information. And my agent was awesome fully detailed. Let me know everything upfront. And I enjoyed the conversation. She made me feel very at home. I would choose state farm for any insurance you would need to have, Nothing short of awesome William Coleman."
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Erika Durrette

May 27, 2024

5  out of  5 rating by Erika Durrette
"Deb, in Barbara's office was great to work with. We changed policies after our previous insurance company increased rates twice in one year. We were able to get a better rate and extra coverage with State Farm!"
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John Ryland

May 9, 2024

5  out of  5 rating by John Ryland
"Outstanding service for years, from each employee."
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Lyshann Lyons

May 9, 2024

5  out of  5 rating by Lyshann Lyons
"I'm extremely satisfied with the service I receive from Ms Barbara Shelly and her team at this State Farm location.Ms Shelly goes above and beyond to provide exceptional customer service."
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Mac Hughes

May 7, 2024

5  out of  5 rating by Mac Hughes
"I am obsessed with Barbara Shelley’s Statefarm. All of my needs have been met and have been handled by top tier professionalism. They made transitioning all of my insurances from a state 800 miles away seamless. They even made getting hit by my first deer one of the easiest processes ever. They definitely have your back. Deb is my go to when talking to one of the reps, she is personally one of the best agents I have ever encountered. Anything I need Deb is there to provide and she goes above and beyond each and every interaction we have. A girls girl for sure. If I could give Barbara Shelley’s 1000 stars I would."
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Jim Heller

May 2, 2024

5  out of  5 rating by Jim Heller
"Excellent staff and service with this State Farm office in Williamsburg, VA. 5 stars!"
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Deandra Waddy

May 1, 2024

5  out of  5 rating by Deandra Waddy
"I have been with State Farm for over 4 years and Barbara Shelly has been my agent from the beginning. She is very informative and stays in touch. I am pleased with the assistance I get each time I call in and have a question!"
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Daniel Blankinship

April 25, 2024

5  out of  5 rating by Daniel Blankinship
"I had issues with my previous agent and switched to Barbara Shelly in early 2023. This office is excellent. They quickly sorted everything out for me and it was smooth sailing since. They are always quick to answer any questions I have and make things very simple. Most of my communication has been done through Robin Lobus and she is wonderful."
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Kristy Fyfe

April 23, 2024

5  out of  5 rating by Kristy Fyfe
"Deb is always so incredibly helpful and always responds quickly to my questions, requests, etc. This State Farm office has been wonderful to deal with throughout the years."
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Jeannine Waters

April 17, 2024

5  out of  5 rating by Jeannine Waters
"State Farm agent, Barbara Shelly and her associates are very helpful and attentive. I appreciated the advice and attention I received from them."
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Tim Warner

April 16, 2024

1  out of  5 rating by Tim Warner
"I started the process of moving to State Farm. It has taken over 45 days to get 2/3 of my policies in place. Final received determination on my third policy that does not make any sense wherein they will not underwrite it. Disappointed we took 45 days to get to this point when everything was laid out within the first week."
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Vincent Schultz

April 15, 2024

5  out of  5 rating by Vincent Schultz
"The staff was excellent throughout the claim process. They were very attentive to my needs, with excellent customer responsiveness."
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Mary Fletcher

March 29, 2024

5  out of  5 rating by Mary Fletcher
"Excellent service from Deb, very thorough and caring."
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March 26, 2024

5  out of  5 rating by Byron
"Always helpful and timely I've been with State Farm for over 20 years"
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Debbie K

March 14, 2024

5  out of  5 rating by Debbie K
"Excellent customer service"
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Scott Curry

March 4, 2024

5  out of  5 rating by Scott Curry
"Barbara has a great team! They explained the coverages I currently, and then they saved me a lot money on my auto and home insurance. I highly recommend them!"
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Daniel Claycomb

February 28, 2024

5  out of  5 rating by Daniel Claycomb
"I have been with State Farm Insurance as a customer for over 25 years. I have multiple insurance polices ranging from car, home owner, life insurance to flood. My agent Barbara Shelly located at Jamestown Road, Williamsburg, Va is a down-to-earth genuine country girl. She is a Godsend! Recently, I and my wife met with Barbara to discuss and update our policies. From the moment we enter the building from the receptionlist, another Statefarm member of Barbara's team, and then Barbara, made us feel very welcome. Even Jake, the full size cut-out poster baord was welcoming. Bottom line is this, I do very few surveys -- and, I wanted all to know if you ever need Insurance, go see Barbara. She will meet with you and discuss all your options honestly and will take all the time neccesary with you. People like her are rare these days. Finally remember this, "Like a good neighbor, Barbara is there" when it counts. .dc"
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Amy Campbell

February 21, 2024

5  out of  5 rating by Amy Campbell
"Prompt service and always goes above and beyond for me."