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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Travis Brown

November 6, 2025

5  out of  5
rating by Travis Brown
"Great team over there. Constantly wants to work with you to align on policy coverage. Best in Williamsburg!"
We responded:
"Travis - this has made our day! Thank you bunches for your great review! We just love taking care of your insurance needs! "
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Christina Owens

November 6, 2025

5  out of  5
rating by Christina Owens
"Robin always answers my emails and has been such great help for my business and personal needs for several years!"
We responded:
"Christina - Thank so much for your great review! We look forward to serving you and taking care of your insurance needs for business and personal protection coverage for many years to come! Your review means so much to us. "
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Gabriel Ripple

October 30, 2025

5  out of  5
rating by Gabriel Ripple
"Great service. Kenzlee is amazing! I would highly recommend this agency to anyone searching for insurance."
We responded:
"Thank you so Much! And we all agree Kenzlee is amazing! "
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emily wilton

October 30, 2025

5  out of  5
rating by emily wilton
"Everyone is so welcoming and kind! Great service. Kenzlee is amazing! I would highly recommend this agency to anyone searching for insurance."
We responded:
"Thank you Emily - you’re best! "
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Kj

October 30, 2025

5  out of  5
rating by Kj
"Highly recommend. Barb has the best team. Kenzlee always answers the phones quickly! Robin, Deb and Lauren are amazing as well."
We responded:
"KJ - we are so appreciative for you great review. Thank you so much! We love taking care of your car and renters and life insurance ! "
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Linda Allamong

October 29, 2025

5  out of  5
rating by Linda Allamong
"I recently had the pleasure of working with Robin from the Barbara Shelly Insurance Agency, State Farm Insurance. Robin was able to obtain a special event insurance policy for a wedding with specific specifications, and went above and beyond finding exactly what was needed. She was a delight to work with. I highly recommend this agency for all your insurance needs."
We responded:
"Thank you so much Ms Linda. We all love working with you as well! "
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Myeshia Vartuli

October 29, 2025

5  out of  5
rating by Myeshia Vartuli
"I’ve been with State Farm and this specific office since I was a teenager. I’m now almost 30, and I have nothing but great things to say! The staff is amazing — Deb, Robin, Barb — everyone is always so friendly, helpful, and professional. They always make sure to find you savings wherever they can, and any time I need to make changes to my policy, it’s quick and easy. I’ve never had a complaint ,they’ve truly got you covered!"
We responded:
"This is wonderful to hear! We are so thankful for you! You have made our day with your kind words! "
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alzin Holmes

October 28, 2025

5  out of  5
rating by alzin Holmes
"I found that they were very informative and was very helpful.They have great customer service. I would recommend them in the near future."
We responded:
"Thank you Alzin! It was so great to see you today. We really appreciate your review and love taking care of your insurance! "
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Taz

October 20, 2025

5  out of  5
rating by Taz
"This review is especially for Deb B at this office. Deb always responds quickly and efficiently to assure my issues are resolved. When I have policy questions, need a copy of something or need additional information she either has the answers immediately or is able to research and provide them expediency. Based on the excellent service that I have been provided, I will continue to maintain my auto and Homeowner's policies with this agency ."
We responded:
"Thank you so much Taz! You’re just the best and totally agree- Deb is amazing! We appreciate you so much!"
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Sandra Sartor

September 26, 2025

5  out of  5
rating by Sandra Sartor
"Robin provided excellent customer service to me over a phone call. She is a great asset to State Farm and to this agent."
We responded:
"Thank you Sandra. I 100% agree. We are thankful for your amazing review and taking care of your insurance! "
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Wade Quinn

September 24, 2025

5  out of  5
rating by Wade Quinn
"Barbara and her team are very helpful and very responsive. Its a pleasure doing business with them."
We responded:
"Thank you Dr. Quinn - we love helping take care of all your insurance needs! We really appreciate you! "
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Fen Haines

September 17, 2025

5  out of  5
rating by Fen Haines
"Always quick to answer and helpful, the other day I discovered i had my renters insurance connected to the wrong address, simply sent a text and it was fixed within the hour, by far the best people I’ve been with"
We responded:
"Fen - you’re the best and we thank you! What a great review and we all appreciate you so much. "
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Donnie Brown

September 10, 2025

5  out of  5
rating by Donnie Brown
"We have been with SF since 1970 and have become to expect good reliable customer support. We have found that with Barb and staff. We hope we never need them but if we do I know they will be there for us."
We responded:
"What wonderful things to say! We thank you so much for your review and love handling your insurance needs! "
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Loren Hargrave

September 3, 2025

5  out of  5
rating by Loren Hargrave
"Always feel like I’m part of the family! Deb has been with me all the way for years. Thank you, Barbara Shelly Agency with State Farm!"
We responded:
"Thank you Loren! We love having you as a valued policyholder and enjoy treating our customers like family! "
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Stephen Boyle

August 28, 2025

5  out of  5
rating by Stephen Boyle
"Lauren has helped so much!! Highly recommend Barbara Shelley State Farm!!"
We responded:
"Thank you Stephen! We all agree, Lauren is amazing! We appreciate your review and business very much! "
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Haleigh Mickens

August 28, 2025

5  out of  5
rating by Haleigh Mickens
"Everyone at this office is so knowledgeable & welcoming. Kinsley specifically was very helpful and made me feel very at ease. She really made me feel supported and that helped so much! Would recommend her and this office to anyone!"
We responded:
"This is wonderful ! Thank you very much for your review. We all agree Kenzlee is the best! "
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Andrew Cronan

August 27, 2025

5  out of  5
rating by Andrew Cronan
"Barbara and Deb are fabulous in their advice and service - always looking out for the best interests of their clients - highly recommended..."
We responded:
"Mr. Cronan - your kind words and great review mean so much to all of us. Thank you very much!"
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Darell Johnson

August 23, 2025

5  out of  5
rating by Darell Johnson
"Very professional and always helpful!"
We responded:
"Darell - We are thankful for you, your business and review! "
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Andrea Corbin

August 7, 2025

5  out of  5
rating by Andrea Corbin
"Deb Bresnahan is highly professional, responsive, and extremely helpful."
We responded:
"Thank you Andrea! We all agree and Deb is wonderful. We are so thankful for your amazing review! "
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Roma

August 2, 2025

5  out of  5
rating by Roma
"Wonderful service! I met with Debora to review my home and car policies. She was very helpful and made sure that all my coverages were what they should be."
We responded:
"This is so great to hear! Thank you for your review. The team and I appreciate you."
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Mark Mcfall

July 24, 2025

5  out of  5
rating by Mark Mcfall
"Great customer service. Deal with lot differnt situations she was the best."
We responded:
"This is wonderful and thank you for your review! The entire team and I are very thankful for you! "
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Staci Holloway

July 22, 2025

5  out of  5
rating by Staci Holloway
"We had a great experience working with Barbara and her team. Barbara always took the time to thoughtfully answer any questions that we had, and Deb was always responsive, professional, and a pleasure to work with. We were sorry to have to find a new agent when we moved out of state."
We responded:
"HI Staci: Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We were all so sorry to see you move - and wish you much happiness and success in your new home! If you ever have any questions or need assistance, we’re here to help!"
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Jessica Hester

July 9, 2025

5  out of  5
rating by Jessica Hester
"I have known Barbara for many years, and not only is she an incredible State Farm agent, but she is also an amazingly kind and caring person, which you can tell resonates through her entire office and team. I cannot recommend her highly enough."
We responded:
"Jessica A thank you for your generous words. Serving our community and helping others is our mission - and working with people like you make it all worthwhile. "
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Jim bresnahan

July 2, 2025

5  out of  5
rating by Jim bresnahan
"Deb returns phone calls promptly, friendly, and answers all my questions. She’s professional and fun."
We responded:
"Thank you Jim! "
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Kristy Fyfe

July 1, 2025

5  out of  5
rating by Kristy Fyfe
"Every person at Barb Shelley's office is extremely helpful, professional, and very kind. I recently had a complicated auto claim and Lauren went above and beyond to make sure that my work was completed to my liking. I really felt like she was my advocate in a difficult situation. Deb is also top notch! Any time I have a question or adjustment to a policy, she always quickly responds and is a fabulous communicator."
We responded:
"Thank you Kristy! The team and I love helping make your life easier in the insurance market! We are here to serve you and so thankful to have you as a policy holder. "