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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kristy Fyfe

April 23, 2024

5  out of  5 rating by Kristy Fyfe
"Deb is always so incredibly helpful and always responds quickly to my questions, requests, etc. This State Farm office has been wonderful to deal with throughout the years."
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Jeannine Waters

April 17, 2024

5  out of  5 rating by Jeannine Waters
"State Farm agent, Barbara Shelly and her associates are very helpful and attentive. I appreciated the advice and attention I received from them."
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Tim Warner

April 16, 2024

1  out of  5 rating by Tim Warner
"I started the process of moving to State Farm. It has taken over 45 days to get 2/3 of my policies in place. Final received determination on my third policy that does not make any sense wherein they will not underwrite it. Disappointed we took 45 days to get to this point when everything was laid out within the first week."
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Vincent Schultz

April 15, 2024

5  out of  5 rating by Vincent Schultz
"The staff was excellent throughout the claim process. They were very attentive to my needs, with excellent customer responsiveness."
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Mary Fletcher

March 29, 2024

5  out of  5 rating by Mary Fletcher
"Excellent service from Deb, very thorough and caring."
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Byron

March 26, 2024

5  out of  5 rating by Byron
"Always helpful and timely I've been with State Farm for over 20 years"
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Debbie K

March 14, 2024

5  out of  5 rating by Debbie K
"Excellent customer service"
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Scott Curry

March 4, 2024

5  out of  5 rating by Scott Curry
"Barbara has a great team! They explained the coverages I currently, and then they saved me a lot money on my auto and home insurance. I highly recommend them!"
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Daniel Claycomb

February 28, 2024

5  out of  5 rating by Daniel Claycomb
"I have been with State Farm Insurance as a customer for over 25 years. I have multiple insurance polices ranging from car, home owner, life insurance to flood. My agent Barbara Shelly located at Jamestown Road, Williamsburg, Va is a down-to-earth genuine country girl. She is a Godsend! Recently, I and my wife met with Barbara to discuss and update our policies. From the moment we enter the building from the receptionlist, another Statefarm member of Barbara's team, and then Barbara, made us feel very welcome. Even Jake, the full size cut-out poster baord was welcoming. Bottom line is this, I do very few surveys -- and, I wanted all to know if you ever need Insurance, go see Barbara. She will meet with you and discuss all your options honestly and will take all the time neccesary with you. People like her are rare these days. Finally remember this, "Like a good neighbor, Barbara is there" when it counts. .dc"
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Amy Campbell

February 21, 2024

5  out of  5 rating by Amy Campbell
"Prompt service and always goes above and beyond for me."
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Linda Allamong

February 9, 2024

5  out of  5 rating by Linda Allamong
"I have used Barbara Shelly as my State Farm Insurance agent for several years. She is a pleasure to work with. Very knowledgeable and helpful. Her office staff is always pleasant to deal with. I would highly recommend her for your insurance needs."
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Debora “Deb” Bresnahan

January 30, 2024

5  out of  5 rating by Debora “Deb” Bresnahan
"Barb and Deb are wonderful to work with!!!"
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Chelsea L

January 20, 2024

5  out of  5 rating by Chelsea L
"I have never had a bad experience here and always deal with the most personable employees! Robin Lobus, specifically, always handles my business with care, making sure that I receive the perfect amount of coverage for me and at the best rate possible. She even goes the extra mile to find discounts and other programs to bring my monthly payments down. I wouldn't trust my insurance with any other agency except Barbara's!"
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Fred Coon

January 19, 2024

5  out of  5 rating by Fred Coon
"Knowledable, friendly, responsive."
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Donna Jackson

January 10, 2024

5  out of  5 rating by Donna Jackson
"Deb Bresnahan was very pleasant and helpful in finding out if I was covered for a claim. She researched and got me to the right person and contacted me to update me on the claim after I filed it. She made the whole process easy and hassle free. Thanks Deb!"
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beast awsome

December 30, 2023

5  out of  5 rating by beast awsome
"Barbara is very thorough; she made sure we received a benefit through one of our policies we'd forgotten we had. Highly recommend to anyone in need of insurance or a review of policies you already have through other insurers!"
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Pat Clark

December 21, 2023

5  out of  5 rating by Pat Clark
"I had quite a problem which this office and Robin Lobus spent a lot of time and work to clear up and I could not be happier. She is a very nice, sweet person. I am so glad I have this Office behind me. I can relax now that I am sure all will be correct."
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THOMAS Rock

December 14, 2023

5  out of  5 rating by THOMAS Rock
"Service is courteous, competent, and prompt!"
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Support Staff

November 22, 2023

5  out of  5 rating by Support Staff
"We are so grateful to the team at Barbara Shelly especially Robin! She is always so responsive and caring with our business needs! Thank you so much to the team!"
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Niccole Belisle

November 6, 2023

5  out of  5 rating by Niccole Belisle
"Thank you to Barbara Shelley’s State Farm agency. My windshield was recently cracked by a large rock. I called the office and Deb took immediate care of me. She processed my claim in minutes and was very helpful getting my car repaired. Thank you to Barbara Shelley for having the best employees and thank you again to Deb- you ROCK!!"
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Redell Martin

November 6, 2023

5  out of  5 rating by Redell Martin
"I have received nothing but the greatest help ,information ,processing times from Barbara, I am very, very pleased, well done."
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Jacob Allison

October 31, 2023

5  out of  5 rating by Jacob Allison
"Deb Bresnahan did an amazing job moving my insurance from Oklahoma to Virginia. She found the best bang for my buck. Thank you!"
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C Johnson

October 20, 2023

5  out of  5 rating by C Johnson
"Cannot rave enough about Barb and her staff! They are knowledgeable, professional, super responsive, AND they treat us like family! We had a complex issue that was the result of a former agent dropping the ball. Barb and her staff worked diligently for months with State Farm’s corporate office to solve the problem, provided regular updates, and succeeded in getting us the refund that was due. Honestly did not think this kind of personal attention existed anymore. We are so delighted to have found this terrific group."
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Albert Brooks

October 16, 2023

5  out of  5 rating by Albert Brooks
"Barbara Shelly has been my State Farm agent for a few years now, and her office has always been quite capable. Today however, I had the pleasure of working with Debora B., who went above and beyond. She answered my emailed questions quickly and accurately, and helped me with some industry terminology I was not familiar with. She rocks!"
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Mary McGovern

October 1, 2023

5  out of  5 rating by Mary McGovern
"We're delighted to be working with Barbara and Robin. They've made it super easy to get good coverage and save money at the same time. And having worked with Robin before, we know that we can count on them to keep an eye on our policies, interface with the providers as needed, and make sure that we have support when it matters most. We highly recommend them!"