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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

AS Normal

May 18, 2023

5  out of  5 rating by AS Normal
"I have been doing business with the Shelly State Farm agency since 2021. The owner and the staff, are exceptionally professional, efficient & friendly. Barbara Shelly went ***above & beyond*** to find solutions to some significant challenges during the Covid pandemic. Robin Lobus set up Renters insurance for me. Just this week Debra Bresnahan put together an insurance bundle, with the same coverages, that saved me $400+/yr over another agency & brand that I had been using for 20 years. That savings paid for an added Personal Liability Umbrella Policy (PLUP) and STILL netted a savings. Me likey - a lot! Obviously I highly recommend the Shelly State Farm Agency. You'd be smart to give them a call!"

Zena Parker

May 17, 2023

5  out of  5 rating by Zena Parker
"Robin is an amazing, caring professional. Took care of everything I needed to have done."

Sheryl Brown

May 15, 2023

5  out of  5 rating by Sheryl Brown
"Barbara’s team is extremely customer focused and makes every interaction regarding their products and services the absolute best and easiest experience ever. This is why I’ve been a customer for 31 years! They really do take care of me in every way."


May 14, 2023

5  out of  5 rating by Technocredible
"Always friendly, professional and HONEST!"

Milton Taylor

May 12, 2023

4  out of  5 rating by Milton Taylor
"I have been with State farm for about 35 years. Have been very pleased with their business. I did had another insurance before but I when Back. My Father started with State farm."

William Riley

April 28, 2023

5  out of  5 rating by William Riley
"I have been with my State Farm Williamsburg, Virginia office for over 40 years. One of the main reason have been that they have a personal touch when it comes to service. They do not have a canned response to issues. They are up front about things that may occur. One of my children asked me about why I am still with State Farm because they saw where I could get lesser cost insurance. I told them that the I know that I probably could get cheaper insurance somewhere else but I value other things besides cost when it comes to certain situations such as promptness, like ability, service, trust and being there when things go wrong. I also reminded them the time that they needed State Farm and their matter was handled ASAP with no issues. I feel they got the message."

Pam Westbrook

April 20, 2023

5  out of  5 rating by Pam Westbrook
"Barb and her staff, Deb, Robin, Kinsley and Lauren at State Farm are great! I got everything we needed set up with Deb who is knowledgeable and fantastic. She helped me figure out exactly what we needed. Since then, I’ve also spoken with everyone else in the office who have been very helpful. When I have had to leave a message, which is only once or twice, I was called back quickly. My husband and I have been very pleased with our decision to entrust our insurance needs with Barb and her staff."

Jayne Barnard

March 31, 2023

5  out of  5 rating by Jayne Barnard
"This office is very user-friendly. Great phone support, knowledgeable and nice. They've helped me with safe driver rate reduction, coverage questions on homeowners insurance, changing deductibles, notarization, and more."

LaTonya Wallace-Conyers

March 28, 2023

5  out of  5 rating by LaTonya Wallace-Conyers
"Barbara Shelley and her team are great! David Sisk was my Statefarm agent until he retired. Barbara and her team took over and they haven't missed a beat! She has my best interest at heart even when it's not in their favor. They are trustworthy, knowledgeable, and personable, and I highly recommend Barb and her team!"

Kenneth Tyler

February 15, 2023

5  out of  5 rating by Kenneth Tyler
"Barbara and Debora are very helpful when it comes down to doing their job they really know insurance so I’ll give them a call today"

Sam Frye

February 15, 2023

5  out of  5 rating by Sam Frye
"A 40-plus year State Farm customer and absolutely the BEST agent and team I've ever dealt with. After getting switched to multiple agents over the past several years, with no personal service or return calls (multiple messages), I changed my entire portfolio (13 accounts) last month to Barbara and Debora and the team. Barbara spent nearly 2 hours with me reviewing all my policies, making many excellent recommendations and cost-cutting suggestions. What a relief to FINALLY get an Experienced, Reliable, and Responsive team truly interested in serving their client!"

melissa santos

February 13, 2023

5  out of  5 rating by melissa santos
"Amazing staff and excellent customer service"

Taja Alexander

February 13, 2023

5  out of  5 rating by Taja Alexander
"Amazing customer service, wouldn’t want any other insurance agent"

Theresa Hobbs

February 10, 2023

5  out of  5 rating by Theresa Hobbs
"Barb Shelly and Deb Bresnahan are the best - professional, knowledgeable and very personable. With this team you aren’t a number, you are family. 100% recommend!"

Angella Giacchetta

February 10, 2023

5  out of  5 rating by Angella Giacchetta
"Great experience with Elijah, he was thorough, efficient and answered all my questions. Thanks Elijah!"

Lisa Shook

February 6, 2023

5  out of  5 rating by Lisa Shook
"I have had the pleasure of working with Deb Bresnahan over the past few days and over the past few years. She is top notch. Always helpful and has a smile that lights up the room. God bless you"

Christine Allgood

February 3, 2023

5  out of  5 rating by Christine Allgood
"Robin at State Farm is always prompt and attentive to our need! The Barbara Shelly team is a pleasure to work with."

Eric Darringer

February 2, 2023

5  out of  5 rating by Eric Darringer
"Barb and team are amazing! They continually search for ways to save me money on all forms of insurance that I have. I always enjoy receiving a call from Deb! She is very knowledgeable, personable and truly enjoys what she does! I couldn't recommend them enough for all of your insurance needs!"

George Smith

January 31, 2023

5  out of  5 rating by George Smith
"Barbara and Robin are amazing. Knowledgeable, professional and both are a pleasure to work with. They know their business thoroughly, and spend as much time as needed to review details and options. We were glad to switch our policies to them! Cannot speak of them highly enough!"

Jim Heller

January 10, 2023

5  out of  5 rating by Jim Heller
"Excellent staff and service with this State Farm office in Williamsburg, VA. 5 stars!"


January 6, 2023

5  out of  5 rating by JASON PALMER
"Very happy with state farm, I needed some insurance paperwork and got it back the same day! Thanks as always for the help Robin!"

Katina Marrow

December 12, 2022

5  out of  5 rating by Katina Marrow
"I highly recommend Barbara Shelly and her staff! Great office!"

Bill Subjack

December 6, 2022

5  out of  5 rating by Bill Subjack
"I have been a State Farm policy holder my entire adult life (several decades). I currently work with the Barbara Shelly agency in Williamsburg, VA. I have been absolutely and completely satisfied to have Barbara as my insurance agent for my residence, for my automobiles and for my umbrella liability policies. I find Barbara and each of her staff to be highly competent and to make me feel as welcome as family. If you have any manner of insurance needs, I unhesitatingly recommend going to Barbara Shelly Agency. They have my complete confidence. You will not be disappointed."

Denise Allen

December 1, 2022

5  out of  5 rating by Denise Allen
"Barbara's company, to include associate Robin, treated me so well for years as far as all of my insurance needs were concerned. Only reason I had to leave was that I moved out of state. They are wonderful to deal with. Polite and helpful and find all kinds of tips and tricks for the most affordable insurance policies that are possible."

Randall Martin

November 30, 2022

5  out of  5 rating by Randall Martin
"Thank you so very much Barb, and Deb for your expert help with my kitchen leak. I was not just a number to you, I felt like a family member. You really cared and help me put my kitchen back, "because you understood my needs," again thank you"